TICKET

Open in Discord ↗Transcript ↓
OPENING MESSAGE

Ticket activity
Sent to Discord with your name. Mentions are disabled.
WRAP THINGS UP

Resolve this conversation?

The channel becomes read-only. Staff can reopen it later.
BRING IN THE RIGHT TEAM

Escalate this ticket

The category’s specialist role gets access and a Discord notification. The reason below stays staff-only.

A few useful shortcuts.

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Focus the reply box
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WORKSPACE ADMINISTRATION

Make Atlas fit your team.

Changes apply to the selected Discord server.

Categories, forms & routing

Global staff roles can access all tickets. Category roles only see their category; specialist roles gain access when a ticket is escalated.

Saved replies

Use {member}, {staff}, {ticket}, {server}, and {support_link}. Inserted replies stay editable before sending.

Access & configuration history